Returns & 100-Night Trial
Return policy
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Non-returnable items:
Some types of products are exempt from return, including:
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Perishable goods such as food, flowers, newspapers or magazines
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Intimate or sanitary items
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Downloadable software products
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Certain personal care and health items
To complete your return:
You must provide a receipt or proof of purchase.
Do not send your purchase directly to the manufacturer.
Partial refunds (if applicable):
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Any book with obvious signs of use
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CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect your return, we'll send you an email notifying you whether your refund has been approved or rejected.
If approved, we'll process your refund, and it will automatically be applied to your original payment method within a few business days.
Late or missing refunds (if applicable)
If you haven't received your refund yet:
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Check your bank account again.
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Next, contact your credit card company — it may take a while before the refund is officially processed.
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Next, contact your bank — processing times may vary.
If you've done all of this and still haven't received your refund yet, please contact us at:
📧 contact@bellessent.com
Sale items (if applicable)
Only regular priced items may be refunded.
Unfortunately, sale items cannot be refunded.
Changes (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us and return the product to the address provided by our support team.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once the item is received, a gift certificate will be emailed to you.
If the item wasn't marked as a gift, or the person who purchased the item had it shipped to themselves to give to you later, the refund will be sent to the original purchaser and they will be notified of your return.
Shipping
To return your product, please send it to the return address designated by our support team.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you're shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee receipt of your return.