Privacy Policy
Privacy Policy
At Mellou, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we keep it safe.
Information We Collect
When you place an order or contact us, we may collect your name, email address, shipping address, and payment details. Payment information is processed securely by our payment providers, and we never see or store your full card number.
We also automatically collect basic usage data (such as pages viewed and device type) to help our website work better.
How We Use Your Information
- To process and ship your orders
- To send order confirmations, tracking, and support replies
- To respond to your questions
- To improve our products and website
- To send marketing emails, only if you opt in, and you can unsubscribe anytime
Sharing Your Information
We only share your information with trusted partners who help us run our business, such as shipping carriers and payment processors, and only to the extent needed to fulfill your order. We never sell your personal information.
Data Security
We use industry-standard safeguards to protect your data. While no method of transmission over the internet is 100% secure, we work hard to protect your information at every step.
Your Rights
You may request to access, correct, or delete your personal information at any time. Just email us at support@mellou.co and we'll take care of it.
Contact
Questions about your privacy? Reach us at support@mellou.co.